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How can I make a purchase on your website?Navigate to the 'Shop' section. If you already have an online account, please log in. If you don't have an account, create one by signing up. Browse our products and, when you find an item you'd like to purchase, click the "Add to Cart" button on the product detail page. Continue browsing or searching for more items to add to your cart. To review the items in your cart, click the "Cart icon" at any time. Once you've selected all the items you want to order, proceed to the checkout process to complete your purchase.
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How can I modify the quantity of an item in my Shopping Cart?You can easily access your Shopping Cart by selecting the "Cart icon" located at the top right corner of every page on our website. In your Shopping Cart, each item is displayed with an adjacent box indicating the current quantity. If you wish to adjust the quantity for any item, simply type in your desired amount in the corresponding box. Once you've made the necessary changes, remember to click on the "Update Cart" button found at the bottom of the page to save these modifications.
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How can I delete an item from my Shopping Cart?To delete an item from your Shopping Cart, follow these simple steps: Click on the "Cart" icon, located at the top-right corner of any page on our website. Find the item you wish to remove. Set the quantity of the item to zero. Click on "Update Cart". This will effectively remove the item from your Shopping Cart.
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How can I complete my order once my Shopping Cart is ready?When you're satisfied with the items in your Shopping Cart, simply click on the "Checkout" button. This will direct you to the initial stage of the checkout process. If you're not already registered with us, you'll be redirected to the registration page first. Once registered, you'll be asked to provide your Billing and Shipping information. After filling in the necessary details, click "Continue." Review your order to ensure everything is correct, then proceed to the payment page. Upon successful completion of the payment process, an email will be sent to you confirming your transaction. This confirmation email is your receipt and proof of purchase, so make sure to keep it safe.
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Is my payment information secure when I make a purchase on your website?We prioritize your online security. Below are the comprehensive measures we implement to safeguard the information you share with us: When you place an order, please ensure that your browser is accessing our secure web address, which begins with https. Our secure server software encrypts all the information you provide before it is transmitted to us. We are committed to adhering to global standards, procedures, and regulations to ensure that your personal information is securely protected and processed in a just and lawful manner. For additional security, we strongly advise against sending credit card information through standard email or our 'Contact Us' page.
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Is shipping available to my location?Absolutely! To purchase an item and have it delivered to your address, please follow these steps: Visit our shop Select the "item" you want to buy Add it to your cart Proceed with the checkout process Kindly note that we currently ship exclusively to locations within the United States.
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I haven't received my order. What should I do?We apologize for any inconvenience you're experiencing. To assist you promptly, please provide us with your order number through our 'Contact Us' page. Keep in mind, each order requires 3-4 business days for processing, and an additional 3-4 days for shipping. The processing timeline might vary depending on the specific order. Once your order is shipped, you will receive a tracking number and insurance details for your peace of mind. If your order has not arrived within 8-10 business days, please reach out to us again so we can investigate the matter further. Your satisfaction is our priority.
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Can I arrange for a local pick-up of my item if I'm in the Fort Worth area?Certainly! If you are in the Fort Worth area and would prefer to pick up your item instead of having it delivered, we can facilitate that. Please get in touch with us to schedule a suitable pick-up time and a location that is preferable for us.
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Am I able to return an item after buying it?All transactions are deemed final. If you experience any issues with your order upon delivery, please contact us so we can work together on finding a solution.
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I'm unable to attend the "Sip of Art" class I've already paid for. Is it possible to receive a refund?Regrettably, our policy does not allow for refunds on paid services. However, your payment remains valid for a period of three (3) months and can be applied towards a different class. Please reach out to us and we will happily provide you with a voucher that can be used for this purpose.
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How can I organize an event and get in touch with the artist?To organize an event and reach out to the artist, please navigate to our Contact page where you can find the necessary information and means to get in touch.
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How do I sign up for a "Sip of Art" class?To sign up for a "Sip of Art" class, you can reserve your spot directly through the "Sip of Art Class" page on our website.
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Do you offer classes for children?Unfortunately, right now our classes are set up jointly for adult and kids. We do not do specific classes for kids.
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Can I order my art prints in sizes larger than those listed on the website?While we primarily offer the sizes listed on our website, we understand your desire for larger prints. For special size requests, we offer commissioned artwork services. Please feel free to contact us for more details on this service.
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I am interested in commissioning a portrait. How can I proceed?We're delighted to hear you're interested in commissioning a portrait! Here's how you can proceed: Visit our "Services" page on our website. Follow the instructions to fill out the Service Form. Submit your form and we will be in touch with you to discuss the details of your commission. Remember, we're always here to help if you need any assistance during this process. Don't hesitate to reach out to us via our Contact page.
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How can I subscribe to the mailing list?Great! We're excited to have you on board, so you won't miss any new designs or special promotions! To join our mailing list, simply enter your email address in the designated field on our homepage.
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What if my concern isn't addressed in the FAQs? How can I resolve my issue?If your concern isn't listed in our FAQs, feel free to reach out to our support team. We're here to assist you with any inquiries, concerns, or issues related to your orders. You can anticipate a response from us within 48 hours.
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